Marketing Cheshire

Below is a list of frequently asked questions, if your question is not below, call us on 0845 241 7868

Can you post my tickets out?
We never post tickets out. If you have an e-ticket, you must print it to gain admission, online tickets cannot be collected from box office.

I haven't received my e-ticket, what should I do?
You should receive your e-ticket almost immediately. Remember to check your junk mail folders. If you still haven't received your e-ticket, or have lost it, please call us straight away on 0845 241 7868 and we will check.

I have lost my ticket(s), what should I do?
Call us on 0845 241 7868

How do I know if my booking has gone through?
Once you have completed the booking form and submitted your order, you will get an email containing your e-ticket, from info@marketingcheshire.co.uk Your e-ticket will show details of your order including: show, date, time, venue, number of tickets, a booking reference and where appropriate, seat numbers.

What payment cards do you accept?
Visa and MasterCard

What is your phone number?
Please call the Chester Visitor Information Centre on 0845 241 7868 (phone lines open 9.30 - 5.00 mon - sat, sun 10.30- 4.30) If you need further information on access please call Chester Performs on 01244 409 113 (office hours Mon – Fri 9am – 5pm)

Where can I see your terms and conditions?
Click here for terms and conditions

Can I make a group booking?
Yes up to 10 people online. For more than 10 you need to call the box office on 0845 241 7868

What is the company name that will appear on my credit card/bank statement?
Chester Tourist Information Centre

Can I cancel or change my booking? We do not offer refunds or exchanges unless a performance is cancelled. Check the event organisers website for details.

How do I find out about restaurant deals?
Go to http://www.visitchester.com/site/special-offers/

How do I book somewhere to stay?
Go to www.visitchester.com to book your accommodation.